The Comcast Xfinity Mega-FAIL

So there I was late on Sunday afternoon, in front of my computer, which is in my basement. I think I've mentioned that before, but in case you weren't aware, keep this in mind as you continue to read. I was scrolling through my Twitter feed when I noticed that none of the pictures people were posting, via Twitpic, Instagram, etc., were opening when I clicked on them. I looked at the cable modem and the little light on the side that indicates a signal is available, was out. I had no Internet service.

I tried cutting the power to my modem and rebooting, but it didn't help. I figured Comcast, or Xfinity, or whatever they're calling themselves this week, was having a temporary glitch. (I'll just use Comcast the rest of the way, because Xfinity is a monumentally stupid name.) So I went up to my living room to watch the rest of the NFC playoff game (by the way, as well as the New York Giants played, the Green Bay Packers really, really gave the game away with flat-out awful play). When it ended I watched "The Simpsons," and then went back downstairs to try the computer again.

No luck. No Internet connection. Which means, because my phone service is VoIP, I had to rely on my cell phone as I called Comcast. I was on the phone for an hour as their representative tried various things or had me try various things. Because my cell phone gets no signal in the basement, I kept having to run up and down the stairs each time the guy did something. First he sent a signal to refresh my cable modem, then tried something else, then asked me to push the reset button, then asked if I had a wireless connection of some kind. Then he asked if my modem was connected to a splitter or if it was connected directly to the main wire. Since I have an extra TV outlet in the basement, there is a splitter. One line then goes to the TV, the other to the modem. So I suggested I try switching out the cable going from the splitter to the modem, because my TV service was fine; I thought that stretch of wire might be causing the problem. I took off the old cable, put on the new cable, and...still no luck.

The rep finally said he'd have to send a technician out, but because of the Martin Luther King, Jr. holiday the earliest someone could come out was Tuesday. I told him I didn't want to go two days without service. He said that they have some people to work emergencies, but that in my area of the city they didn't have anyone to cover it (really!). He said he could set up a service appointment for 5 pm-7 pm Tuesday. I explained that I could not miss work and, because of my lengthy commute, wouldn't get home until 6 pm at the earliest. He said that the best he could do was put a note on the schedule to make my stop the very last stop of the day. So I told him to do that, but if everything didn't go perfectly that I'd cancel my entire Comcast service, noting that I've been a customer for over 20 years.

My Sunday Funday

You probably already know about the stunning come-from-behind win by the Eagles, who scored 28 points in the final 8 minutes of the game to beat the New York Giants. If you read my Twitter/Facebook updates you know I won a 50-50 raffle at Tabu. I thought I'd take a moment and fill in a few blanks.

The reason I was at Tabu to begin with was because there was a softball fundraiser for the Tabu Wolves. (Brief digression: my team, the Nighthawks, was also sponsored by Tabu in 2010 but the bar is only sponsoring the Wolves next year.) I've mentioned my discomfort going to bars, especially if it's crowded and I'm alone. I'm not a great socializer. I went back and forth in my mind Sunday morning when I woke up, deciding whether or not to go. I waited until the last possible minute to get out of bed and shower and get dressed in order to get there by 1 pm. I finally decided that I wanted to support the fundraiser, I figured there would be a few people I know there and, at the very least, the Eagles-Giants game would be there to distract me from the whole scene.

While it was crowded, it wasn't overly crowded so it wasn't too bad. I spent a little time now and then saying hello and talking to some of my current or former teammates (well, mostly former), so although I still had some of that awkward out-of-place feeling, it wasn't as bad as it might have been.

Besides the 50-50 raffle and sale of jello shots, to raise money the team ran one of those grid games (usually you see them during the Super Bowl) where you fill in your name in a box, then digits 0-9 are posted for each team in random order,